1.General

Your website may use the Privacy Policy given below:
The terms "We" / "Us" / "Our" / ”Company” individually and collectively refer to Aalayaa e-commerce website www.aalayaajewellery.com (or any successor site) and its related sub-domains, sites, Services and tools ("Website") and the terms "You" /"Your" / "Yourself" refer to the users.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.
This Privacy Policy is a legally binding document between you and Aalayaa (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and Aalayaa for your use of the website “Website” www.aalayaajewellery.com
This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

2. Change in the Privacy Policy & User's Consent

Changes in law or changes in Aalayaa business may require changes to be made to the terms of this Privacy Policy from time to time so Aalayaa encourages user to review this Privacy Policy periodically for any such changes. As Aalayaa privacy policy is subject to change at any time without notice, it is user's responsibility to carefully read, agree with the Privacy Policy on each occasion user uses the Website. By using or browsing the Website, user agree to be bound by the Terms and Conditions of this Privacy Policy (as amended and in force from time to time) and user expressly consent to Aalayaa use and disclosure of user's Information including personal Information and other Information in accordance with this Privacy Policy (as amended from time to time). If user does not agree to the terms of this Privacy Policy, please do not use or browse the Website or any Services thereof.

3. User Information

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name, b) email address, c) Pincode, d) credit card or debit card details e) biometric information, f) password g) Address etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services. Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

Cookies

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

5. Information Sharing

We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
(b) We proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Usage of User Information

a) Aalayaa will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels.
b) Aalayaa will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you.
c) Aalayaa will use this information to preserve transaction history as and when needed and as governed by existing law or policy.
d) Aalayaa may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
e) Aalayaa will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.
f) Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of Aalayaa for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behavior and transactions.

Usage of Financial Information

For the use of the Services and purchase of Products, you may be required to pay the Company with a credit card, wire-transfer, or debit card through the Company’s third party payment gateway provider and such third party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from the Users’ by the Company’s third party payment gateway providers will be used only for billing and payment processes. The verification of the Financial Information shall be accomplished only by the User through a process of authentication in which the Company shall have no role to play.
The Financial Information collected from the Users is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. While the Company shall make reasonable endeavors to ensure that the User’s personal information and the Financial Information is duly protected by undertaking security measures prescribed under applicable laws, the User is strongly advised to exercise discretion while providing personal information or Financial Information while using the Services given that the Internet is susceptible to security breaches.

User’s & Visitor’s Note

1. Personal information or Financial Information will be automatically collected, from any visitors of the Platforms who are merely perusing or browsing the Platforms (“Visitor”). Nevertheless, the provisions of this Privacy Policy are applicable to Visitors, and Visitors are required to read, understand and accept the privacy statements set out herein, failing which they are required to leave the Platforms immediately.
2. A User will not merely be a Visitor if the User has willingly submitted any personal information or Financial Information (including phone numbers, email addresses, responses to surveys, etc.) to the Company through any means, including email, telephone calls, telephonic messaging or while availing or signing-up for the Services. All such Visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy shall apply to the User.
3. If you, as a Visitor, have inadvertently browsed any other pages of the Platforms prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting the Platforms should ordinarily clear all temporary cookies installed by the Company. All Visitors, however, are encouraged to use the “clear cookies” functionality on their browsers to ensure such clearing or deletion, as the Company cannot guarantee, predict or provide for the behavior of the equipment of all the Visitors of the Platforms.
4. If you are accessing the Platforms from outside India, it is solely your responsibility to ensure that your access does not breach or violate any local or national law applicable in the place from where you are making the access, for the time being in force.

Links to Other Sites

The Website or any activities made on the Website or relating to the Service may contain features which link to other websites that may collect Information about user. Aalayaa is not responsible for the privacy practices or the content of those linked websites. In addition, such other websites may contain certain product and service offerings which are carried out independently by such third party websites. Aalayaa is neither responsible for the working of such third party websites nor do we warrant or nor do we make any assurances of the existence, adequacy or functioning of security practices of any such third party websites.

Opt out Rights

In the event, user does not wish that user's Information to be used for the purposes mentioned herein or user wish to withdraw consent for use of user's Information please e-mail us at aalayaajewelleryofficial@mail.com or call us on +91 97912 22338. In such events, Aalayaa may not be in a position to provide user any benefits or Services. Also, in case user chooses to not share user's name and/or mobile number, user's registration from the Website will be terminated.

Anti-Spam Policy

Since email is an integral part for the Service being rendered, user's sharing of email contact with Aalayaa allows sharing the offers and promotions relating to the Service or Website via email with user. If user later decides not to receive any offers and or promotions relating to the Service or Website, user may unsubscribe by communicating to Aalayaa or write to us at aalayaajewelleryofficial@mail.com. Please note that opting not to receive email does not exempt user from receiving administrative emails that include but are not limited to, notices about membership status changes or alterations to Aalayaa terms of Service or this Privacy Policy any other service requests.

Force Majeure

Notwithstanding anything contained in this Policy or elsewhere, Aalayaa shall not be held responsible for any loss, damage or misuse of user's Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
"Force Majeure Event" shall mean any event that is beyond the reasonable control of Aalayaa and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of Aalayaa), power or electricity failure or unavailability of adequate power or electricity.
While Aalayaa will endeavor to take all reasonable and appropriate steps to keep secure any Personal Information which Aalayaa holds about user and prevent unauthorized access, user acknowledges that the internet or computer networks are not fully secure and that Aalayaa cannot provide any absolute assurance regarding the security of user's Personal Information.

Grievance Redressal Mechanism

Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to the Grievance Officer.
E-mail ID: info@aalayaa.com
Phone Number: 0422 223 6771
WWW.aalayaajewellery.com
218, Sathyamurthy Rd, Opp,Tharakaram Silk House,
Ram Nagar, Coimbatore, Tamil Nadu-641009